The main purpose behind the launching of online banking services is to provide customers with an alternative, more responsive and with less expensive options. With options just a click away, customers would have more control than ever. They expect real-time answers and superior usability. They also want personal attention and highly customized products and services. The focus of an e-business in the banking world must always be on the customer.
During my mission with Pixels Trade, we successfully understood the STB situation and went on-site working side-by-side with their teams. The production process was structured as follows:
Concept & Design: Identifying the key ressources and business processes to use, model them and design an agile workload planning.
Development: Digitalization of the processes, ressources and formulas through webservices, which we connected with specifically-designed web and mobile apps.
Security Testing: During the whole development process, we were working with security directives from the STB and Vasco in order to ensure that no holes were left behind: this particular phase uncovered multiples weak areas that we corrected
Go Live: Rollout of the solution, in three steps: Web, Mobile and a special Smart TV version for bank branches.
The Best e-banking solution 2016 was awarded to the STB during the challenge of the banking sector
— organized by the Tunisian Association of Banks and Financial Institutions (APTBEF) on the occasion of the 5th edition of The event "Droidcon 2016"
- Extension to a wider audience, like offereing advanced services for professional users (stock market, batch processes etc.)
- These initiatives have C-Level buy-in and allow the STB to sustain a competitive advantage in the future.